FlexPBX Extension Setup for Walter Harper

Date: October 13, 2025
Extension Configured: 2006

EMAIL TO SEND TO WALTER HARPER

To: info@walterharper.com
Subject: Your FlexPBX Extension is Ready - Extension 2006
Hi Walter,
Your FlexPBX phone extension has been configured and is ready to use!
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YOUR FLEXPBX EXTENSION DETAILS
Extension Number: 2006
Username: walterharper
Password: Review.1121
SIP Server: flexpbx.devinecreations.net
Port: 5070
Domain: flexpbx.devinecreations.net
Transport: UDP
Display Name: Walter Harper - Assistive Technology
Title: Harper's place!
Department: Support (Accessibility)
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FEATURES ENABLED FOR YOUR EXTENSION
 Voicemail with Email Notifications (info@walterharper.com)
 Accessibility Support (Screen Reader Compatible)
 Queue Member: Accessibility Support Team
 Direct Dial: 316-272-6712 forwarding (if configured)
 Call Recording
 Call Transfer
 Conference Calling
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GETTING STARTED - USING A SIP CLIENT
Since FlexPBX web interface is still being developed, you'll use a
SIP softphone client to make and receive calls. Here are accessible
options:
RECOMMENDED FOR MAC (with VoiceOver):
- Telephone (https://www.64characters.com/telephone/)
    Free, open-source

    Works great with VoiceOver

    Simple, clean interface
OTHER ACCESSIBLE OPTIONS:
- Zoiper (Windows/Mac/Linux)
    
https://www.zoiper.com/

    Free version available

    Screen reader friendly
- Linphone (Windows/Mac/Linux)
    
https://www.linphone.org/

    Free and open source

    Accessible interface
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SETUP INSTRUCTIONS FOR TELEPHONE (macOS)
  
Download Telephone:

   https://www.64characters.com/telephone/
  Install and open Telephone

  Go to Preferences (Cmd+,)

  Click "Accounts" tab

  Click "+" to add new account

  Enter your details:
   Account Details:
   - Full Name: Walter Harper
   - Username: walterharper
   - Password: Review.1121
   - Domain: flexpbx.devinecreations.net
   Server Settings:
   - SIP Server: flexpbx.devinecreations.net
   - Port: 5070
   - Transport: UDP
   Advanced (if needed):
   - Authentication Name: walterharper
   - Display Name: Walter Harper - Assistive Technology
  
Click "Done"

  Your account should show as "Available" or "Registered"
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ACCESSIBILITY NOTES
- Telephone app is VoiceOver accessible
- All call controls work with keyboard shortcuts
- Incoming calls announce caller information
- Voicemail notifications can be read by screen reader
VoiceOver Tips for Telephone:
- VO+Space to answer calls
- Hangup button announced clearly
- Contact list fully accessible
- Call history readable
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MAKING CALLS
OUTBOUND CALLS (via Callcentric trunk):
- Dial: 09 + phone number
- Example: 093364626141 (to call 336-462-6141)
- International: 09 + 011 + country code + number
- Emergency: 911 (no prefix needed)
INTERNAL CALLS (within FlexPBX):
- Support team: 2000-2009
- Sales team: 1000-1009
- Conference rooms: 8000-8009
- IVR Menu: 101
- Voicemail: *97
- Echo test (audio check): 9196
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RECEIVING CALLS
Your extension can receive calls from:
  
Other FlexPBX Extensions

      Anyone can dial 2006 to reach you

  External Calls (via our Chicago number)

      When someone calls (312) 313-9555

      They reach IVR menu

      Can be transferred to your extension

      Or join accessibility support queue

  Direct Routing (optional)

      We can route specific callers directly to extension 2006

      Just let us know which numbers should go straight to you
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VOICEMAIL FEATURES
- Voicemail enabled on your extension
- Email notifications to: info@walterharper.com
- Check voicemail: Dial *97 from your extension
- Voicemail will include:
    
Audio file attachment (if configured)

    Transcription (if available)

    Caller ID information

    Timestamp
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TESTING YOUR SETUP
Step 1: Register Extension
  - Open Telephone app
  - Add account with details above
  - Verify "Registered" or "Available" status
Step 2: Test Audio
  - Dial: 9196 (echo test)
  - Speak and you should hear yourself back
  - Confirms audio is working
Step 3: Test Internal Call
  - Dial: 2001 (another support extension)
  - Or call 101 (IVR menu)
Step 4: Test Outbound Call
  - Dial: 09 + your mobile number
  - Example: 09 + 3162726712
  - Your mobile should ring
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TROUBLESHOOTING
Registration Failed:
  - Check username: walterharper (no spaces)
  - Check password: Review.1121 (case-sensitive)
  - Check server: flexpbx.devinecreations.net
  - Check port: 5070
  - Verify internet connection
No Audio / One-Way Audio:
  - Check firewall allows UDP ports 10000-20000
  - Try different network (WiFi vs Ethernet)
  - Test with echo test (9196)
Cannot Dial Out:
  - Remember to use 09 prefix for outbound
  - Example: 093364626141
  - Internal calls don't need prefix
VoiceOver Issues:
  - Ensure Telephone has accessibility permissions
  - System Preferences -> Security -> Accessibility
  - Add Telephone to allowed apps
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ACCESSIBILITY FEATURES
Your extension has special accessibility features:
- Screen Reader Support: Optimized for JAWS/VoiceOver
- Priority Routing: Accessibility queue priority
- TTY Support: Available if needed
- Video Relay: Can be configured
- Extended Ring Time: Extra time to answer calls
- Custom Announcements: Can record accessible greetings
If you need any additional accessibility features or
accommodations, please let us know!
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SUPPORT CONTACTS
For FlexPBX support:
- Email: admin@flexpbx.devinecreations.net
- Test Extension: 2001 (for testing internal calls)
- System Status: https://flexpbx.devinecreations.net/admin/
For Assistive Technology questions:
- Your expertise! (walterharper.com)
- We're here to support your work
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QUICK REFERENCE CARD
Extension: 2006
Username: walterharper
Password: Review.1121
Server: flexpbx.devinecreations.net:5070
Dial Out: 09 + number (e.g., 093162726712)
Voicemail: *97
Echo Test: 9196
IVR Menu: 101
Emergency: 911
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NEXT STEPS
  
Download and install Telephone app (or your preferred SIP client)

Add your account using the credentials above

Test your extension with echo test (9196)

Make a test call to your mobile: 09 + your number

Check voicemail is working: *97
Once you're comfortable with the basics, we can:
- Set up custom call routing
- Configure your personal voicemail greeting
- Add your extension to specific call queues
- Set up call forwarding to your mobile (316-272-6712)
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Welcome to FlexPBX! We're excited to have you as part of our
accessibility-focused communications system.
If you have any questions or need assistance, please don't hesitate
to reach out.
Best regards,
FlexPBX Team═══════════════════════════════════════════════════════════════════

ADMIN NOTES

Extension Details

Extension: 2006

User: Walter Harper

Email: info@walterharper.com

Website: walterharper.com

Phone: 316-272-6712

Specialty: Assistive Technology (JAWS Certified)

Configuration Location

File: /home/flexpbxuser/public_html/config/extensions-config.json

Line: ~134-151

Department: Support

Queue: accessibility-support

Features Enabled

Voicemail with email notifications

Accessibility support enabled

Priority routing in accessibility queue

Screen reader optimized

All standard PBX features (transfer, conference, recording)

Skills Tagged

JAWS (screen reader)

Assistive Technology

Accessibility

Screen Readers

Website Information

Title: Harper's place!

Mission: Empowering Every User: Technology That Sees With You

Focus: Assistive Technology Hub

Certification: JAWS for Windows

EMAIL SENDING CHECKLIST

[ ] Copy email content above

[ ] Send to: info@walterharper.com

[ ] CC: walter@walterharper.com (if different)

[ ] Subject: "Your FlexPBX Extension is Ready - Extension 2006"

[ ] Attach this document as reference

[ ] Follow up in 24-48 hours to check setup went smoothly

TESTING CHECKLIST

After Walter registers:

[ ] Verify extension 2006 shows as registered

[ ] Test internal call to 2006

[ ] Test voicemail on 2006

[ ] Verify email notifications work

[ ] Test accessibility queue routing

[ ] Confirm screen reader compatibility

Status: EXTENSION CONFIGURED & READY
Email: Ready to send to info@walterharper.com
Next Step: Send welcome email and await registration